1) Guaranteed Lowest Prices

Our "Lowest Price Policy" guarantees that you won't find lower prices anywhere else. If you do find the same product in stock sold anywhere online in the U.S for less, we won't just match the price we'll beat it by 5%! Price matches must be made at time of order and done over the phone to verify the price match.*

* Big Als Online.com reserves the right to refuse any price match

2) 100% Secure Transactions

Placing an order through our Web site is easy, convenient, and 100% secure.

How 'safe' is online shopping?

The Internet is by far the safest way to make credit-card purchases.

Today's online security software is so highly developed, the chance of someone stealing your info is next to impossible. In fact, you're more likely to experience credit card fraud when you buy from a brick-and-mortar store or a restaurant.

How do you protect my credit card information?

We use only the most up-to-date Internet protection software — digital certification and Secure Sockets Layer (SSL) — to secure every transaction.

If your browser supports SSL (and most do), all the personal information that you send us (including credit card numbers, names, addresses, and telephone numbers) will be instantly encrypted (scrambled). This scrambling makes it impossible for anyone to read as it travels over the Internet.

How can I tell if my browser is secure?

When you visit a secure section of our site — any section where you're asked to provide your credit card or personal info — two things will happen:

1. A fastened lock or solid key will appear in the bottom-right corner of your browser window. (If you click this icon, our security certificate information will appear in a pop-up window. This certificate guarantees that your personal information is being encrypted and sent to only our Web server, and not to another unauthorized server somewhere else.)
2. The beginning of our URL will change from http:// to https://. The additional "s" in https:// indicates that your connection is secure.

Your credit card will be authorized when we receive your encrypted information, and charged when we ship your order.

As always, you must have a valid credit card, be at least 18 years of age or older, and have a good credit standing for us to fulfill your order.

If, for any reason, your credit card is not approved, we will contact you by phone to verify your personal information. You then have the option of choosing a different credit card for that order.

If you're having trouble establishing a secure connection, or if you have any questions or concerns about security, please e-mail technicalsupport@BigAlsOnline.com.

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3) Up to 2000 New High Quality Products a Year

BigAlsOnline is constantly adding new product to our web site, we work closely with our supplier to bring our customers the latest product for the aquatic hobby. Our buyers travel to trade shows around the world to find new and exciting products to bring to you, our customer. With our large buying power we can bring you those new products at the lowest prices available anywhere.

BigAlsOnline is committed to finding and delivering the newest products to our customers. We will continue to keep adding new products to the site on a on going basis, so please check back regularly or you can become a Free VIP member and get advanced notice of new products and promotions exclusive to VIP members only.

BigAlsOnline will continue to find new and exciting products to bring to our customers each and every year.

4) Doctor Recommended & Hobbyist Preferred

Dr. Recommended

BigAlsOnline has received recommendation in writing, from a professional healthcare provider acknowledging that BigAlsOnline has provided a wide range of health and maintenance products for the aquatic hobbyist for over 30 years. Over those 30 years BigAlsOnline has amassed a large knowledge base in every aspect of aquatics husbandry. A customer’s success in the aquatic hobby is BigAlsOnline business.

Hobbyists Preferred

Over 400,000 aquatics hobbyists have shopped at BigAlsOnline. With more than 30 years serving the hobby and over 4 million dollars in inventory. BigAlsOnline is the #1 specialty retailer in the aquatics hobby. BigAlsOnline has the broadest parts counter available online. Testimonials from customers support the BigAlsOnline retail philosophy and are available for review in our testimonial section.

5) One Year Hassle-FREE Warranty on Electrical Products

BigAlsOnline gives a Full one-year warranty on electrical products available to all VIP members FREE! (Excluding light bulbs). No matter the manufacturer’s warranty period BigAlsOnline will give you a full 1 year warranty. That is how much we believe in the products we sell.

6) Double VIP Points Every Wednesday

Orders placed all day Wednesday and Thursday until 3:00 p.m. EST, earn double points.

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7) JOIN our FREE VIP BENEFITS Awards Program

Why?

1. Guaranteed Lowest Prices

2. Earn Points with Every Purchase (Points = $ To Spend on Online Merchandise)

For every dollar spent at BigAlsOnline, (excluding shipping charges) you will earn 1 point redeemable for online merchandise. The more points you accumulate, the higher the value of the redemption.

3. Double Points

Orders placed all day Wednesday and Thursday until 12:00 p.m. EST, earn double points.

4. Free Big Al’s One-Year Hassle-Free Warranty on Electrical Products

Full warranty on electrical products in addition to any manufacturer’s warranty available to all VIP members FREE! (Excluding light bulbs)

5. Promotional Mail Delivered To Your Inbox Free!

Advance notice of online promotions and sales. Be the First to Know about exclusive BigAlsOnline sales and news through our FREE Email Newsletter. Sign Up for Aquatic Care Tips and Platinum VIP Sales Info.

* All price matches will include any taxes or shipping charges from the competitors that the customer would incure ordering from their site in the price match. Heavy weight items cannot be price matched due to extra shipping charges that apply. * Big Als Online.com reserves the right to refuse any price match

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